Terms and Conditions

Terms and Conditions:

  1. driving lessons and the Vicroads practical driving test are subject to instructor availability
  2. be contactable prior to a driving lesson so the instructor can sms or call you upon arrival at the meeting point
  3. on test day when meeting at nominated Vicroads location arrive at least 15 minutes prior to test or lesson
  4. when meeting at nominated Vicroads location have mobile phone turned on and be reachable so your allocated instructor can find you. (phone MUST be switched off during the driving test)
  5. on Vicroads practical drive test day have all relevant documentation (including eye wear and log book) relating to your personal circumstances and meet the Vicroads criteria and as specified by the Vicroads testing officer on the day (call Vicroads 131171 or go to official website). If the Vicroads officer does not accept your documents and the test is rejected we do not offer any refunds or discounts on further bookings
    • on Vicroads practical drive test day have corrective eye wear (if applicable)
    • on Vicroads practical drive test day have log book meet the expectation of the Vicroads testing officer (if applicable)
  6. 24 hour notice of cancellation/postponement of lesson via phone call 1300 668 347or E-mail is required to better service all customers or lesson shall be forfeited
  7. 48 hour notice of cancellation/postponement of Vicroads practical drive test via E-mail is required to better service all customers or the test and any lessons prior to the test shall be forfeited
  8. cancellation or refund of a prepaid package before or during the package will incur a $50 admin fee and concluded lessons shall be charged at their single unit value
  9. in the case of a refund we require bank details from the client and refund the balance to client’s bank account
  10. a request to switch from automatic transmission to manual transmission and vice versa within a package is considered a cancelation of package. We reserve the right to refuse this request due to instructor availability
  11. packages are non-transferable between clients
  12. packages are non-transferable between instructors
  13. all pre-paid packages including coupons and vouchers are valid for 3 months from date of purchase and must be completed in full within the 3 month period. After the 3 month period all forms of packages will be deemed expired
  14. all communication between client, driving school and instructor is best done via email and CC to sales@samvicdrivingschool.com.au for our records as we do not record phone calls